You may cancel your order at any time prior to shipment for a full refund. Once your order has entered the shipping process, it can no longer be canceled. To cancel an order, please contact our customer service team immediately with your order number. Refunds for canceled orders will be processed within 3-5 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to reflect this transaction in your account.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
Upon approval of your return, your refund will be processed within 7-10 business days. The refund will be credited to your original method of payment. Please note that shipping charges are non-refundable unless the return is due to our error. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account after we process it.
For items purchased during promotional periods or with discount codes, only the actual amount paid will be refunded. Gift cards and final sale items are non-refundable. If you received a gift that you wish to return, please contact us for special instructions.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing times may vary. Some financial institutions require additional time to post the refund to your account. If you've confirmed with your bank that the refund hasn't been processed, please contact us with your order number and refund details. We will investigate the matter and provide you with a status update within 3 business days.
In cases where a refund was issued but never received, we may need to cancel the original refund and reissue a new one. This process may require additional verification steps to ensure the security of your financial information.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: apparelstart Pacific
Address: 58 Flinders Lane, Melbourne VIC 3000, Australia
E-Mail: [email protected]
Phone: +61 3 8642 1957
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM AEST, excluding public holidays.
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